{"id":814,"date":"2021-10-11T09:53:26","date_gmt":"2021-10-11T09:53:26","guid":{"rendered":"https:\/\/exstor.de\/?page_id=814"},"modified":"2023-09-12T13:05:11","modified_gmt":"2023-09-12T13:05:11","slug":"support","status":"publish","type":"page","link":"https:\/\/exstor.de\/en\/tsmcluster\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"814\" class=\"elementor elementor-814\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-74f003c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"74f003c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-219e635\" data-id=\"219e635\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eeeec42 elementor-widget elementor-widget-spacer\" data-id=\"eeeec42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2c16953 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2c16953\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c98a3cd\" data-id=\"c98a3cd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c7d16f elementor-widget elementor-widget-heading\" data-id=\"2c7d16f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-67c50d1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"67c50d1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c6c56c4\" data-id=\"c6c56c4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3600dd2 elementor-widget elementor-widget-text-editor\" data-id=\"3600dd2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"translation-block\"><span style=\"color: var( --e-global-color-text );font-family: var( --e-global-typography-text-font-family ), sans-serif\">In case of support, please submit a ticket via email to <a href=\"mailto:support@tsmcluster.com\" target=\"_self\">support@tsmcluster.com<\/a>. To send large files, use the upload form below.<\/span><\/p><p class=\"translation-block\">Please note that telephone support is <strong>not<\/strong> available.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c5bdf68 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c5bdf68\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-33bc9b5\" data-id=\"33bc9b5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5e8b2d5 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5e8b2d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dd272ff elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dd272ff\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-da5fcb8\" data-id=\"da5fcb8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5899e2b elementor-widget elementor-widget-heading\" data-id=\"5899e2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Upload<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8dfee1e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8dfee1e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-cf625a0\" data-id=\"cf625a0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-80ef06a elementor-widget elementor-widget-html\" data-id=\"80ef06a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div data-filemail-widget=\"uploader\" data-company-id=\"4770997568\"><\/div><script type=\"text\/javascript\" src=\"https:\/\/www.filemail.com\/widgets\/embed\/uploader\"><\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1e3086b\" data-id=\"1e3086b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9963e24 elementor-widget elementor-widget-text-editor\" data-id=\"9963e24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"text-align: center;\">Upload Information<\/h3><p style=\"text-align: center;\" class=\"translation-block\"><strong>1.<\/strong><br>Please upload the <strong>log files<\/strong> from <em>$EXSM_HOME<\/em>\u00a0of all nodes as well as the <strong>clusterconfig.xml<\/strong><br>(tsmcltool snap)<\/p><p style=\"text-align: center;\"><strong>2.<\/strong><br \/>Please write any further details in the message<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Support Im Support-Fall machen Sie bitte ein Ticket per E-Mail an support@tsmcluster.com auf. F\u00fcr das Senden gro\u00dfer Dateien, verwenden Sie das unten stehende Upload Formular. Bitte beachten Sie, dass kein\u00a0telefonischer Support verf\u00fcgbar ist. Upload Informationen f\u00fcr Upload 1.Bitte die Log-Dateien &hellip; <\/p>","protected":false},"author":1,"featured_media":0,"parent":156,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-814","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/exstor.de\/en\/wp-json\/wp\/v2\/pages\/814","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/exstor.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/exstor.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/exstor.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/exstor.de\/en\/wp-json\/wp\/v2\/comments?post=814"}],"version-history":[{"count":113,"href":"https:\/\/exstor.de\/en\/wp-json\/wp\/v2\/pages\/814\/revisions"}],"predecessor-version":[{"id":1295,"href":"https:\/\/exstor.de\/en\/wp-json\/wp\/v2\/pages\/814\/revisions\/1295"}],"up":[{"embeddable":true,"href":"https:\/\/exstor.de\/en\/wp-json\/wp\/v2\/pages\/156"}],"wp:attachment":[{"href":"https:\/\/exstor.de\/en\/wp-json\/wp\/v2\/media?parent=814"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}